OUR POLICIES

Shipping Policy
We offer shipping to addresses within Saudi Arabia. Shipping costs will be calculated at the time of checkout, and delivery times may vary depending on the location. We use reliable shipping services to ensure timely delivery, and we will provide you with a tracking number once the order has been shipped. Please note that shipping times may be affected by unforeseen circumstances, such as natural disasters or customs delays.

Returns Policy
If you are not satisfied with your purchase, we offer a 14-day return policy. To initiate a return, please contact our customer service team at returns@almahatenergy.com. We will provide you with a return authorization number and instructions on how to proceed. Please note that the returned product must be unused, in its original packaging, and in the same condition as it was received. Once we receive the returned product, we will inspect it and issue a refund, minus any shipping and handling charges.

Damaged or Defective Products
If the product you receive is damaged or defective, please contact our customer service team at support@almahatenergy.com within 48 hours of receiving the product. We will arrange for a return or exchange, depending on your preference. Please note that we may require photographic evidence of the damage or defect before issuing a return or exchange.

Thank you for choosing Al Mahat Energy as your sustainable energy partner. We strive to provide you with the best quality products and services, and we are committed to ensuring your satisfaction. If you have any questions or concerns about our shipping and returns policy, please contact us at support@almahatenergy.com.

1. Scope of Services
Mahat Energy offers end-to-end solutions for all energy-related requirements of our clients. Our services include consultation, design, installation, and maintenance of renewable energy systems such as solar panels, wind turbines, and energy storage systems. We also provide retail options for sustainable energy products.

2. Client Responsibilities
As our client, you are responsible for providing accurate information about your energy requirements and property details to enable us to offer the most suitable solutions. You are also responsible for obtaining all necessary permits and approvals for the installation of renewable energy systems.

3. Pricing and Payment
Mahat Energy offers competitive pricing for our services and products. We will provide you with a detailed quote for the scope of work required. Payment terms will be agreed upon before the commencement of the project.

4. Warranty and Maintenance 

 Mahat Energy provides a warranty for our renewable energy systems and products as per the manufacturer's terms and conditions. We also offer maintenance services to ensure the optimal performance of our systems.

5. Liability
Mahat Energy will not be held liable for any damages or losses incurred due to the misuse or improper installation of our renewable energy systems or products. We recommend that you follow all safety guidelines and instructions provided by our team.

6. Intellectual Property
All intellectual property rights related to our services and products, including but not limited to trademarks, logos, and designs, belong to Mahat Energy. These may not be used without our prior written consent.

7. Governing Law
These terms and conditions shall be governed by and construed in accordance with the laws of Saudi Arabia.

Thank you for choosing  Mahat Energy as your sustainable energy partner. We look forward to working with you towards a greener future.